Struktur Organisasi

PT. Indonesia Inside (32Inside)

│

├── CEO / Founder

│

├── Chief Business Officer (CBO)

│ ├── Sales & Customer Success Division

│ │ ├── Enterprise Account Manager

│ │ ├── SMB Account Manager

│ │ └── Customer Success Manager

│ └── Marketing & Brand Division

│ ├── Digital Marketing Manager

│ └── Partner & Channel Manager

│

├── Chief Technology Officer (CTO)

│ ├── Cloud Infrastructure Division

│ │ ├── Cloud Engineering Manager

│ │ ├── Network & Infrastructure Manager

│ │ └── Datacenter & Facility Manager

│ └── Platform & Application Division

│ ├── DevOps & Automation Manager

│ ├── Platform Services Manager

│ └── SaaS & Product Development Manager

│

├── Chief Security Officer (CSO)

│ ├── Security Operations Division

│ │ └── SOC Manager

│ └── Security Engineering & Compliance Division

│ ├── Security Engineering Manager

│ └── Compliance Manager

│

├── Chief Service & Delivery Officer (CSDO)

│ ├── Project Delivery Division

│ │ ├── Project Manager

│ │ └── Service Delivery Manager

│ └── Operations & Support Division

│ ├── Service Desk Manager

│ ├── Problem & Change Manager

│ └── Resilience Manager

│

├── Chief Financial Officer (CFO)

│ ├── Finance & Accounting Manager

│ ├── Procurement Manager

│ └── Budget & Tax Manager

│

├── Chief People & Culture Officer (CPCO)

│ ├── HR & Talent Manager

│ ├── Culture & Engagement Manager

│ └── General Affairs Manager

│

└── Chief Strategy & Innovation Officer (CSIO)

 ├── Business Strategy Manager

 └── R&D Manager

 

 

 🏢  PT. Indonesia Inside (32Inside) 

 Core Business: Cloud Service Provider (IaaS, PaaS, SaaS, DRaaS) + Managed Services Culture: Modern, Agile, Collaborative, Automation-driven 

 

 👑 CEO / Founder 

 Fungsi: Menentukan visi, arah teknologi, dan strategi pertumbuhan perusahaan. Menjaga sinergi antar unit bisnis dan menjalin hubungan strategis dengan mitra. 

 KPI: 

 

 

 Growth Rate perusahaan 

 

 

 Market share cloud & managed service 

 

 

 Employee engagement & innovation index 

 

 

 

 🧭 Chief Business Officer (CBO) 

 Fungsi: Mengelola strategi go-to-market, peningkatan pendapatan, dan relasi pelanggan. 

 📂 Sales & Customer Success Division 

 

 

 Enterprise Account Manager Menangani klien korporat besar dengan kebutuhan kompleks (Cloud, DRaaS, PaaS). ➜ KPI: Revenue target, renewals, upsell ratio 

 

 

 SMB Account Manager Fokus pada pelanggan skala menengah dan startup digital. ➜ KPI: Acquisition rate, customer growth 

 

 

 Customer Success Manager Memastikan pelanggan existing puas, aktif, dan memanfaatkan layanan maksimal. ➜ KPI: Retention rate, NPS, churn reduction 

 

 

 📂 Marketing & Brand Division 

 

 

 Digital Marketing Manager Membangun digital presence (website, social media, campaign, SEO, ads). ➜ KPI: MQL (Marketing Qualified Leads), conversion rate 

 

 

 Partner & Channel Manager Mengembangkan jaringan reseller, system integrator, dan teknologi partner. ➜ KPI: Partner revenue, partnership certification 

 

 

 

 ☁️ Chief Technology Officer (CTO) 

 Fungsi: Menentukan arah teknologi, membangun arsitektur cloud, dan memastikan platform scalable & reliable. 

 📂 Cloud Infrastructure Division 

 

 

 Cloud Engineering Manager Bertanggung jawab atas cluster VMware, Virtuozzo, Zerto dan automation. ➜ KPI: Uptime (99.9%), provisioning speed, resource utilization 

 

 

 Network & Infrastructure Manager Mengelola backbone, routing, storage fabric, dan keamanan jaringan internal. ➜ KPI: Latency, reliability, throughput 

 

 

 Datacenter & Facility Manager Menjamin kestabilan dan efisiensi fasilitas fisik (power, cooling, access). ➜ KPI: PUE, DC uptime, incident-free hours 

 

 

 📂 Platform & Application Division 

 

 

 DevOps & Automation Manager Mengembangkan pipeline CI/CD, observability, dan deployment automation. ➜ KPI: Deployment frequency, MTTR 

 

 

 Platform Services Manager Mengelola core services (API Gateway, Identity, Billing, Monitoring). ➜ KPI: Platform availability, service latency 

 

 

 SaaS & Product Development Manager Mengembangkan produk SaaS (Nextcloud, Office, Mail, Monitoring portal). ➜ KPI: Feature velocity, adoption rate 

 

 

 

 🔐 Chief Security Officer (CSO) 

 Fungsi: Melindungi platform, data pelanggan, dan memastikan compliance keamanan. 

 📂 Security Operations Division 

 

 

 SOC Manager Memimpin operasi 24x7 monitoring & incident response. ➜ KPI: MTTD (Mean Time to Detect), MTTR (Mean Time to Respond) 

 

 

 📂 Security Engineering & Compliance Division 

 

 

 Security Engineering Manager Fokus pada hardening, vulnerability management, encryption, dan IAM. ➜ KPI: Patch compliance, vulnerability backlog 

 

 

 Compliance Manager Menjaga sertifikasi (ISO27001, SOC2, PDPA) dan audit keamanan. ➜ KPI: Audit pass rate, zero non-conformance 

 

 

 

 ⚙️ Chief Service & Delivery Officer (CSDO) 

 Fungsi: Menjamin proyek dan layanan operasional berjalan sesuai SLA dan timeline. 

 📂 Project Delivery Division 

 

 

 Project Manager Mengelola proyek implementasi cloud dan integrasi layanan. ➜ KPI: On-time delivery, cost variance 

 

 

 Service Delivery Manager Menjamin layanan siap digunakan dan sesuai kebutuhan pelanggan. ➜ KPI: SLA achievement, customer satisfaction 

 

 

 📂 Operations & Support Division 

 

 

 Service Desk Manager Menangani tiket pelanggan dan eskalasi ke tim teknis. ➜ KPI: First response time, resolution rate 

 

 

 Problem & Change Manager Menangani root cause analysis dan mengelola CAB. ➜ KPI: Change success rate, recurring issue reduction 

 

 

 Resilience Manager Mengatur BCP/DR dan melakukan uji simulasi disaster recovery. ➜ KPI: RTO/RPO compliance, DR test success 

 

 

 

 💰 Chief Financial Officer (CFO) 

 Fungsi: Menjaga kesehatan keuangan perusahaan dan efisiensi pengeluaran. 

 

 

 Finance & Accounting Manager Laporan keuangan, cashflow, audit, dan pengendalian biaya. ➜ KPI: Report accuracy, audit findings 

 

 

 Procurement Manager Pengadaan hardware, software, dan kontrak vendor. ➜ KPI: Procurement lead time, cost efficiency 

 

 

 Budget & Tax Manager Perencanaan anggaran dan kepatuhan pajak. ➜ KPI: Budget variance, tax compliance 

 

 

 

 🧩 Chief People & Culture Officer (CPCO) 

 Fungsi: Mengembangkan SDM, menjaga budaya kerja, dan kesejahteraan tim. 

 

 

 HR & Talent Manager Rekrutmen, pelatihan, dan pengembangan karier. ➜ KPI: Turnover rate, time-to-hire 

 

 

 Culture & Engagement Manager Membangun budaya kerja kolaboratif & program engagement. ➜ KPI: Employee satisfaction, participation rate 

 

 

 General Affairs Manager Mengelola fasilitas kantor dan logistik internal. ➜ KPI: Facility uptime, asset utilization 

 

 

 

 📈 Chief Strategy & Innovation Officer (CSIO) 

 Fungsi: Merancang strategi jangka panjang, analisis pasar, dan inovasi teknologi baru. 

 

 

 Business Strategy Manager Analisis pasar, pricing, dan KPI lintas divisi. ➜ KPI: Strategic goal achievement, business growth 

 

 

 R&D Manager Eksperimen teknologi baru (AI, Edge, Observability, Green IT). ➜ KPI: Innovation index, proof-of-concept success