# Struktur Organisasi

```yaml
PT. Indonesia Inside (32Inside)
│
├── CEO / Founder
│
├── Chief Business Officer (CBO)
│   ├── Sales & Customer Success Division
│   │   ├── Enterprise Account Manager
│   │   ├── SMB Account Manager
│   │   └── Customer Success Manager
│   └── Marketing & Brand Division
│       ├── Digital Marketing Manager
│       └── Partner & Channel Manager
│
├── Chief Technology Officer (CTO)
│   ├── Cloud Infrastructure Division
│   │   ├── Cloud Engineering Manager
│   │   ├── Network & Infrastructure Manager
│   │   └── Datacenter & Facility Manager
│   └── Platform & Application Division
│       ├── DevOps & Automation Manager
│       ├── Platform Services Manager
│       └── SaaS & Product Development Manager
│
├── Chief Security Officer (CSO)
│   ├── Security Operations Division
│   │   └── SOC Manager
│   └── Security Engineering & Compliance Division
│       ├── Security Engineering Manager
│       └── Compliance Manager
│
├── Chief Service & Delivery Officer (CSDO)
│   ├── Project Delivery Division
│   │   ├── Project Manager
│   │   └── Service Delivery Manager
│   └── Operations & Support Division
│       ├── Service Desk Manager
│       ├── Problem & Change Manager
│       └── Resilience Manager
│
├── Chief Financial Officer (CFO)
│   ├── Finance & Accounting Manager
│   ├── Procurement Manager
│   └── Budget & Tax Manager
│
├── Chief People & Culture Officer (CPCO)
│   ├── HR & Talent Manager
│   ├── Culture & Engagement Manager
│   └── General Affairs Manager
│
└── Chief Strategy & Innovation Officer (CSIO)
    ├── Business Strategy Manager
    └── R&D Manager

```


## 🏢 **PT. Indonesia Inside (32Inside)**

**Core Business:** Cloud Service Provider (IaaS, PaaS, SaaS, DRaaS) + Managed Services  
**Culture:** Modern, Agile, Collaborative, Automation-driven

---

### 👑 **CEO / Founder**

**Fungsi:**  
Menentukan visi, arah teknologi, dan strategi pertumbuhan perusahaan.  
Menjaga sinergi antar unit bisnis dan menjalin hubungan strategis dengan mitra.

**KPI:**

- Growth Rate perusahaan
- Market share cloud & managed service
- Employee engagement & innovation index

---

## 🧭 **Chief Business Officer (CBO)**

**Fungsi:**  
Mengelola strategi go-to-market, peningkatan pendapatan, dan relasi pelanggan.

### 📂 Sales & Customer Success Division

- **Enterprise Account Manager**  
    Menangani klien korporat besar dengan kebutuhan kompleks (Cloud, DRaaS, PaaS).  
    ➜ *KPI:* Revenue target, renewals, upsell ratio
- **SMB Account Manager**  
    Fokus pada pelanggan skala menengah dan startup digital.  
    ➜ *KPI:* Acquisition rate, customer growth
- **Customer Success Manager**  
    Memastikan pelanggan existing puas, aktif, dan memanfaatkan layanan maksimal.  
    ➜ *KPI:* Retention rate, NPS, churn reduction

### 📂 Marketing & Brand Division

- **Digital Marketing Manager**  
    Membangun digital presence (website, social media, campaign, SEO, ads).  
    ➜ *KPI:* MQL (Marketing Qualified Leads), conversion rate
- **Partner & Channel Manager**  
    Mengembangkan jaringan reseller, system integrator, dan teknologi partner.  
    ➜ *KPI:* Partner revenue, partnership certification

---

## ☁️ **Chief Technology Officer (CTO)**

**Fungsi:**  
Menentukan arah teknologi, membangun arsitektur cloud, dan memastikan platform scalable & reliable.

### 📂 Cloud Infrastructure Division

- **Cloud Engineering Manager**  
    Bertanggung jawab atas cluster VMware, Virtuozzo, Zerto dan automation.  
    ➜ *KPI:* Uptime (99.9%), provisioning speed, resource utilization
- **Network & Infrastructure Manager**  
    Mengelola backbone, routing, storage fabric, dan keamanan jaringan internal.  
    ➜ *KPI:* Latency, reliability, throughput
- **Datacenter & Facility Manager**  
    Menjamin kestabilan dan efisiensi fasilitas fisik (power, cooling, access).  
    ➜ *KPI:* PUE, DC uptime, incident-free hours

### 📂 Platform & Application Division

- **DevOps & Automation Manager**  
    Mengembangkan pipeline CI/CD, observability, dan deployment automation.  
    ➜ *KPI:* Deployment frequency, MTTR
- **Platform Services Manager**  
    Mengelola core services (API Gateway, Identity, Billing, Monitoring).  
    ➜ *KPI:* Platform availability, service latency
- **SaaS & Product Development Manager**  
    Mengembangkan produk SaaS (Nextcloud, Office, Mail, Monitoring portal).  
    ➜ *KPI:* Feature velocity, adoption rate

---

## 🔐 **Chief Security Officer (CSO)**

**Fungsi:**  
Melindungi platform, data pelanggan, dan memastikan compliance keamanan.

### 📂 Security Operations Division

- **SOC Manager**  
    Memimpin operasi 24x7 monitoring & incident response.  
    ➜ *KPI:* MTTD (Mean Time to Detect), MTTR (Mean Time to Respond)

### 📂 Security Engineering & Compliance Division

- **Security Engineering Manager**  
    Fokus pada hardening, vulnerability management, encryption, dan IAM.  
    ➜ *KPI:* Patch compliance, vulnerability backlog
- **Compliance Manager**  
    Menjaga sertifikasi (ISO27001, SOC2, PDPA) dan audit keamanan.  
    ➜ *KPI:* Audit pass rate, zero non-conformance

---

## ⚙️ **Chief Service & Delivery Officer (CSDO)**

**Fungsi:**  
Menjamin proyek dan layanan operasional berjalan sesuai SLA dan timeline.

### 📂 Project Delivery Division

- **Project Manager**  
    Mengelola proyek implementasi cloud dan integrasi layanan.  
    ➜ *KPI:* On-time delivery, cost variance
- **Service Delivery Manager**  
    Menjamin layanan siap digunakan dan sesuai kebutuhan pelanggan.  
    ➜ *KPI:* SLA achievement, customer satisfaction

### 📂 Operations & Support Division

- **Service Desk Manager**  
    Menangani tiket pelanggan dan eskalasi ke tim teknis.  
    ➜ *KPI:* First response time, resolution rate
- **Problem & Change Manager**  
    Menangani root cause analysis dan mengelola CAB.  
    ➜ *KPI:* Change success rate, recurring issue reduction
- **Resilience Manager**  
    Mengatur BCP/DR dan melakukan uji simulasi disaster recovery.  
    ➜ *KPI:* RTO/RPO compliance, DR test success

---

## 💰 **Chief Financial Officer (CFO)**

**Fungsi:**  
Menjaga kesehatan keuangan perusahaan dan efisiensi pengeluaran.

- **Finance & Accounting Manager**  
    Laporan keuangan, cashflow, audit, dan pengendalian biaya.  
    ➜ *KPI:* Report accuracy, audit findings
- **Procurement Manager**  
    Pengadaan hardware, software, dan kontrak vendor.  
    ➜ *KPI:* Procurement lead time, cost efficiency
- **Budget & Tax Manager**  
    Perencanaan anggaran dan kepatuhan pajak.  
    ➜ *KPI:* Budget variance, tax compliance

---

## 🧩 **Chief People & Culture Officer (CPCO)**

**Fungsi:**  
Mengembangkan SDM, menjaga budaya kerja, dan kesejahteraan tim.

- **HR & Talent Manager**  
    Rekrutmen, pelatihan, dan pengembangan karier.  
    ➜ *KPI:* Turnover rate, time-to-hire
- **Culture & Engagement Manager**  
    Membangun budaya kerja kolaboratif & program engagement.  
    ➜ *KPI:* Employee satisfaction, participation rate
- **General Affairs Manager**  
    Mengelola fasilitas kantor dan logistik internal.  
    ➜ *KPI:* Facility uptime, asset utilization

---

## 📈 **Chief Strategy & Innovation Officer (CSIO)**

**Fungsi:**  
Merancang strategi jangka panjang, analisis pasar, dan inovasi teknologi baru.

- **Business Strategy Manager**  
    Analisis pasar, pricing, dan KPI lintas divisi.  
    ➜ *KPI:* Strategic goal achievement, business growth
- **R&D Manager**  
    Eksperimen teknologi baru (AI, Edge, Observability, Green IT).  
    ➜ *KPI:* Innovation index, proof-of-concept success