Struktur Organisasi

PT. Indonesia Inside (32Inside)
│
├── CEO / Founder
│
├── Chief Business Officer (CBO)
│   ├── Sales & Customer Success Division
│   │   ├── Enterprise Account Manager
│   │   ├── SMB Account Manager
│   │   └── Customer Success Manager
│   └── Marketing & Brand Division
│       ├── Digital Marketing Manager
│       └── Partner & Channel Manager
│
├── Chief Technology Officer (CTO)
│   ├── Cloud Infrastructure Division
│   │   ├── Cloud Engineering Manager
│   │   ├── Network & Infrastructure Manager
│   │   └── Datacenter & Facility Manager
│   └── Platform & Application Division
│       ├── DevOps & Automation Manager
│       ├── Platform Services Manager
│       └── SaaS & Product Development Manager
│
├── Chief Security Officer (CSO)
│   ├── Security Operations Division
│   │   └── SOC Manager
│   └── Security Engineering & Compliance Division
│       ├── Security Engineering Manager
│       └── Compliance Manager
│
├── Chief Service & Delivery Officer (CSDO)
│   ├── Project Delivery Division
│   │   ├── Project Manager
│   │   └── Service Delivery Manager
│   └── Operations & Support Division
│       ├── Service Desk Manager
│       ├── Problem & Change Manager
│       └── Resilience Manager
│
├── Chief Financial Officer (CFO)
│   ├── Finance & Accounting Manager
│   ├── Procurement Manager
│   └── Budget & Tax Manager
│
├── Chief People & Culture Officer (CPCO)
│   ├── HR & Talent Manager
│   ├── Culture & Engagement Manager
│   └── General Affairs Manager
│
└── Chief Strategy & Innovation Officer (CSIO)
    ├── Business Strategy Manager
    └── R&D Manager

🏢 PT. Indonesia Inside (32Inside)

Core Business: Cloud Service Provider (IaaS, PaaS, SaaS, DRaaS) + Managed Services
Culture: Modern, Agile, Collaborative, Automation-driven

👑 CEO / Founder

Fungsi:
Menentukan visi, arah teknologi, dan strategi pertumbuhan perusahaan.
Menjaga sinergi antar unit bisnis dan menjalin hubungan strategis dengan mitra.

KPI:

• Growth Rate perusahaan

• Market share cloud & managed service

• Employee engagement & innovation index

🧭 Chief Business Officer (CBO)

Fungsi:
Mengelola strategi go-to-market, peningkatan pendapatan, dan relasi pelanggan.

📂 Sales & Customer Success Division

• Enterprise Account Manager
  Menangani klien korporat besar dengan kebutuhan kompleks (Cloud, DRaaS, PaaS).
  ➜ KPI: Revenue target, renewals, upsell ratio

• SMB Account Manager
  Fokus pada pelanggan skala menengah dan startup digital.
  ➜ KPI: Acquisition rate, customer growth

• Customer Success Manager
  Memastikan pelanggan existing puas, aktif, dan memanfaatkan layanan maksimal.
  ➜ KPI: Retention rate, NPS, churn reduction

📂 Marketing & Brand Division

• Digital Marketing Manager
  Membangun digital presence (website, social media, campaign, SEO, ads).
  ➜ KPI: MQL (Marketing Qualified Leads), conversion rate

• Partner & Channel Manager
  Mengembangkan jaringan reseller, system integrator, dan teknologi partner.
  ➜ KPI: Partner revenue, partnership certification

☁️ Chief Technology Officer (CTO)

Fungsi:
Menentukan arah teknologi, membangun arsitektur cloud, dan memastikan platform scalable & reliable.

📂 Cloud Infrastructure Division

• Cloud Engineering Manager
  Bertanggung jawab atas cluster VMware, Virtuozzo, Zerto dan automation.
  ➜ KPI: Uptime (99.9%), provisioning speed, resource utilization

• Network & Infrastructure Manager
  Mengelola backbone, routing, storage fabric, dan keamanan jaringan internal.
  ➜ KPI: Latency, reliability, throughput

• Datacenter & Facility Manager
  Menjamin kestabilan dan efisiensi fasilitas fisik (power, cooling, access).
  ➜ KPI: PUE, DC uptime, incident-free hours

📂 Platform & Application Division

• DevOps & Automation Manager
  Mengembangkan pipeline CI/CD, observability, dan deployment automation.
  ➜ KPI: Deployment frequency, MTTR

• Platform Services Manager
  Mengelola core services (API Gateway, Identity, Billing, Monitoring).
  ➜ KPI: Platform availability, service latency

• SaaS & Product Development Manager
  Mengembangkan produk SaaS (Nextcloud, Office, Mail, Monitoring portal).
  ➜ KPI: Feature velocity, adoption rate

🔐 Chief Security Officer (CSO)

Fungsi:
Melindungi platform, data pelanggan, dan memastikan compliance keamanan.

📂 Security Operations Division

• SOC Manager
  Memimpin operasi 24x7 monitoring & incident response.
  ➜ KPI: MTTD (Mean Time to Detect), MTTR (Mean Time to Respond)

📂 Security Engineering & Compliance Division

• Security Engineering Manager
  Fokus pada hardening, vulnerability management, encryption, dan IAM.
  ➜ KPI: Patch compliance, vulnerability backlog

• Compliance Manager
  Menjaga sertifikasi (ISO27001, SOC2, PDPA) dan audit keamanan.
  ➜ KPI: Audit pass rate, zero non-conformance

⚙️ Chief Service & Delivery Officer (CSDO)

Fungsi:
Menjamin proyek dan layanan operasional berjalan sesuai SLA dan timeline.

📂 Project Delivery Division

• Project Manager
  Mengelola proyek implementasi cloud dan integrasi layanan.
  ➜ KPI: On-time delivery, cost variance

• Service Delivery Manager
  Menjamin layanan siap digunakan dan sesuai kebutuhan pelanggan.
  ➜ KPI: SLA achievement, customer satisfaction

📂 Operations & Support Division

• Service Desk Manager
  Menangani tiket pelanggan dan eskalasi ke tim teknis.
  ➜ KPI: First response time, resolution rate

• Problem & Change Manager
  Menangani root cause analysis dan mengelola CAB.
  ➜ KPI: Change success rate, recurring issue reduction

• Resilience Manager
  Mengatur BCP/DR dan melakukan uji simulasi disaster recovery.
  ➜ KPI: RTO/RPO compliance, DR test success

💰 Chief Financial Officer (CFO)

Fungsi:
Menjaga kesehatan keuangan perusahaan dan efisiensi pengeluaran.

• Finance & Accounting Manager
  Laporan keuangan, cashflow, audit, dan pengendalian biaya.
  ➜ KPI: Report accuracy, audit findings

• Procurement Manager
  Pengadaan hardware, software, dan kontrak vendor.
  ➜ KPI: Procurement lead time, cost efficiency

• Budget & Tax Manager
  Perencanaan anggaran dan kepatuhan pajak.
  ➜ KPI: Budget variance, tax compliance

🧩 Chief People & Culture Officer (CPCO)

Fungsi:
Mengembangkan SDM, menjaga budaya kerja, dan kesejahteraan tim.

• HR & Talent Manager
  Rekrutmen, pelatihan, dan pengembangan karier.
  ➜ KPI: Turnover rate, time-to-hire

• Culture & Engagement Manager
  Membangun budaya kerja kolaboratif & program engagement.
  ➜ KPI: Employee satisfaction, participation rate

• General Affairs Manager
  Mengelola fasilitas kantor dan logistik internal.
  ➜ KPI: Facility uptime, asset utilization

📈 Chief Strategy & Innovation Officer (CSIO)

Fungsi:
Merancang strategi jangka panjang, analisis pasar, dan inovasi teknologi baru.

• Business Strategy Manager
  Analisis pasar, pricing, dan KPI lintas divisi.
  ➜ KPI: Strategic goal achievement, business growth

• R&D Manager
  Eksperimen teknologi baru (AI, Edge, Observability, Green IT).
  ➜ KPI: Innovation index, proof-of-concept success